KOLAWOLE OLUMIDE OLUFADE

Operations & Administrative Leader

About

Highly accomplished Administrative Officer with over 5 years of experience, specializing in operational excellence and strategic support. Proven ability to streamline complex workflows, coordinate cross-functional teams, and enhance internal communication, driving a 25% gain in operational efficiency. Adept at leveraging data for informed decision-making, mentoring teams, and fostering high-performance cultures to achieve measurable organizational impact.

Work Experience

Administrative Officer

HRM Consultants International Ltd

Jun 2020 - Present

Abuja, FCT, NG

Led comprehensive administrative operations and strategic support for executive leadership, enhancing efficiency and organizational coordination for HRM Consultants International Ltd.

  • Improved office efficiency by 25% through optimized workflows and digital document management, significantly reducing administrative turnaround time.
  • Trained and mentored 7+ interns, successfully transitioning several into full-time roles, strengthening internal capacity and talent pipeline.
  • Coordinated over 50 internal and external meetings, trainings, and corporate events, ensuring seamless execution and effective follow-up.
  • Streamlined HR processes including onboarding and performance tracking, improving compliance and data accessibility for leadership.
  • Tracked key operational KPIs and prepared periodic reports, providing data-driven insights for management review and decision-making.

Marketing Executive

RASHEEF Communications

Aug 2018 - May 2019

Ado-Ekiti, Ekiti State, NG

Drove marketing strategy and campaign execution, significantly increasing revenue and enhancing brand visibility for RASHEEF Communications.

  • Increased marketing revenue by 20% through data-informed campaign strategies, aligning messaging with customer insights and market trends.
  • Strengthened brand identity and visibility across multiple customer touchpoints, enhancing overall market presence.
  • Cultivated strong client relationships, driving repeat business and fostering significant brand loyalty.
  • Managed social media presence across Facebook and Instagram, significantly increasing engagement and expanding audience reach.
  • Conducted comprehensive market research and competitive analysis, identifying new growth opportunities and refining strategic approaches.

Office Manager

FLYTIB Nigeria Ltd

Nov 2012 - Feb 2014

Ado-Ekiti, Ekiti State, NG

Oversaw daily office operations, financial support, and staff supervision, optimizing resource allocation and enhancing client satisfaction for FLYTIB Nigeria Ltd.

  • Reduced operational costs and optimized resource allocation across departments through strategic cost-control measures.
  • Improved client satisfaction through responsive communication and structured escalation protocols, resolving complaints promptly.
  • Built and enforced customer service workflows, ensuring timely resolution of issues using defined escalation pathways and SLA tracking.
  • Implemented efficient filing and documentation systems, enhancing information retrieval and compliance.

Education

Banking & Finance

University of Nigeria, Nsukka

Jan 2024 - Dec 2025

Nsukka, Enugu State, NG

Economics

ESCAE University

Jan 2014 - Dec 2018

Benin Republic, Benin Republic, BJ

Certificates

Management of Mental Wellbeing in the Workplace

N/A

Nov 2024

Behavioral Competencies for Top Performance

N/A

Jul 2024

High Impact Leadership & Personal Development

N/A

Jul 2024

Data Science

Scholars International Institute of Technology

Jan 2021

Project Management Professional (PMP)

Exford Global Consult Ltd

Jan 2020

Customer Service & Relationship Management

Exford Global Consult Ltd

Jan 2020

Human Resources Management

Exford Global Consult Ltd

Jan 2020

Communication & Interpersonal Skills

University of Leeds

Jan 2020

Evidence & Data Collection for Problem Solving

University of Leeds

Jan 2020

Languages

English , English (Native)

Skills

Administrative Operations

  • Executive Support
  • Workflow Optimization
  • Office Management
  • Operational Efficiency

Process Improvement

  • SOP Development
  • Efficiency Gains
  • Workflow Design

Team Leadership & Development

  • Staff Training
  • Coaching
  • Mentorship
  • Performance Monitoring

Program & Event Coordination

  • Meeting Management
  • Event Planning
  • Logistics Coordination

Communication & Reporting

  • Documentation
  • Data Reporting
  • Presentation Development
  • Internal Communications

Policy & Compliance

  • Policy Implementation
  • Compliance Tracking
  • Regulatory Adherence

Stakeholder Management

  • Client Relations
  • Vendor Management
  • Relationship Building

Data Analysis

  • KPI Tracking
  • Dashboard Creation
  • Data Presentation
  • Decision Support

Change Management

  • Employee Engagement
  • Culture Building
  • Continuous Improvement

Productivity Software

  • Microsoft Office (Word, Excel, PowerPoint)
  • Google Workspace (Docs, Sheets, Slides, Forms)

Collaboration & Project Management Tools

  • Slack
  • Trello
  • Zoom
  • Microsoft Teams

CRM Systems

  • Customer Relationship Management

Digital & Social Media

  • Facebook
  • Instagram
  • Social Media Management

Email & Calendar Management

  • Outlook
  • Google Calendar